Service Policies

Your privacy is important to us. We respect it and are committed to protecting it. Below, we explain our privacy practices and how your information is collected and used to optimize your experience on this website.


1 - What are personal data?

Personal data is all information of any nature, collected on any type of support, relating to an identified or identifiable natural person. Identifiable is the set of information that can lead to the identification of a particular person, namely by reference to an identifier (such as an identification number or location data).

Our company only collects data that are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.


2 - What type of personal information do we collect?

Sometimes, we request personal identification data when you request a service, respond to a survey, participate in a contest, exchange correspondence with us or perform other actions.

You can always decide whether you want to proceed with any action that requests personal information.

However, if you do not wish to provide the requested data, you may not be able to complete the desired action. Likewise, when you visit our website, we will collect information known as “clickstreams” (IP address, domain name, etc). This information, combined with the data you have provided, allows us to personalize your visits.


3 - What personal data do we process and how do we collect it?

For the execution of different purposes, we may collect the following data:

Identification info;
contact details (such as mobile phone, address or e-mail);
bank, financial and transaction data (such as IBAN or tax identification number);
location data (such as IP address);
As a rule, our company does not collect special data, such as health data or data relating to administrative offenses or criminal offenses.


4 – Why do we use personal data?

All data collected and processed by our company is based on one of the following legitimacy conditions:

Consent: when the collection is preceded by your express, specific and informed consent, through written support or via the web. We collect your consent, for example, for purposes related to subscribing to newsletters, providing a service, etc.
Execution of contract or pre-contractual steps: This condition will be met when we process your data for the purpose of managing programs and financing and cooperation protocols or contracts for the supply and provision of services.
Compliance with legal obligations: when processing is necessary to comply with a legal obligation. This includes, for example, the communication of data to other public bodies (national and community), fiscal or judicial.

5 - What is the data retention period?

Our company processes and retains your data only for the period that is necessary to pursue or complete the purposes of the treatment for which they are intended, in compliance with the maximum periods necessary to comply with contractual, legal or regulatory obligations.

As a general rule, and when there is a contract that legitimizes the processing of your data, our company will keep such data as long as such contractual relationship is maintained. Other circumstances exist, such as compliance with legal or regulatory obligations (for example, for the purposes of complying with tax obligations, personal data relating to invoicing must be kept for a maximum period of ten years from the performance of the act), as well as the pendency of a judicial process, which may legitimize your data being kept for a longer period of time.


6 - What are your rights?

Right of access: right that allows you to obtain information regarding the processing of your data and its characteristics (namely the type of data, the purpose of the treatment, to whom your data can be communicated, retention periods and which data you have to provide obligatorily or optionally).
Right of rectification: you can request the rectification of your data, demanding that these are accurate and current
Right to data deletion or "Right to be forgotten": you can request the deletion of your data when you consider that there are no valid grounds for their conservation and provided that there is no other valid ground that legitimizes such treatment (such as the execution of a contract or compliance with a legal or regulatory obligation).
Right to Limitation: You can request the suspension of treatment or the limitation of treatment to certain categories of data or purposes.
Right to Portability: you can request the sending of your data, in a digital format and in current use, which allows the reuse of your information. Alternatively, you can request the transmission of data to another entity that becomes responsible for processing your information.
Right of Opposition: you can oppose certain purposes as long as there are no legitimate interests that prevail over your interests. One of the examples of this right concerns opposition to direct marketing purposes (marketing).

How can you exercise your rights?

All the rights described above can be exercised, with the limitations provided for in the applicable legislation, upon written request through our website, in the contacts section, or through an email message to


7 - How do we protect your personal information?

To ensure the security of your information, we have established a series of security measures. Your data is stored on secure networks, which can only be accessed by a limited number of people who have special access rights and are committed to respecting and maintaining the confidential nature of such information.

Notwithstanding these measures, when you provide personal information on the Internet there is a risk that it may be intercepted and used by third parties beyond our control. While we make every effort to protect your personal information and privacy, we cannot guarantee the security of the data you make available over the Internet.


8 - Who has access to your personal information and to what extent?

In addition to our company and for the purposes described above, we do not sell, exchange or transfer your personal data to third parties in any way. Your personal information may be transferred to third-party providers who are subcontracted to provide certain services to us and may be used for better technical assistance. We require such subcontractors to keep personal information secure and confidential. We also require these vendors to use personal information only on behalf of our company.

You can, at any time, choose not to allow the sharing of your personal information with third parties. Such a request must be made through our website, in the contact section, or simply by sending an email to


9 - Links

To improve the services available, we may include links to third-party websites. Our company is not responsible for the privacy practices of such websites. We recommend that you read the respective privacy statements, as they may differ from ours. Our company cannot be held responsible for the content and activities of third-party websites.


10 - Cookies

This website uses technology widely known in the industry as "cookies". A cookie is a unique text file that a website sends to your browser software. Cookies allow personalization of the information presented based on your browsing preferences. We use cookies to personalize content or to “remember” you when you register products or services. If you do not want us to install cookies in your browser (browser), you must set it to reject cookies. Rejecting cookies will affect your ability to use some of the services on our website.

Our company also uses cookies to track website visits. The information collected in this way helps us to optimize the browsing experience and the website's performance.


11 - Changes to the privacy policy

In the future, we may choose to modify or update this policy, either due to changes in legislation or to cover new Internet developments. Therefore, we reserve the right to make any changes in this regard and ask you to visit this page regularly, as such changes may affect you as a visitor to our website.


12 - Contact us

To clarify any question regarding this policy or privacy aspects of our products/services, please contact us:

Levipor Business Park, E.N 1
3780-294 - Malaposta, Anadia

+351 234 604 499


Contact us