Under the terms and in compliance with the provisions of Law n.º 144/2015, of 08.09, our company provides the necessary information so that the consumer customer can exercise his right of complaint with an official, third party and impartial entity that will help him to resolve the dispute in question.
The alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities that help them in the resolution or guidance, of some conflict, before opening litigious processes in the Courts.
As a rule, the procedure can be described as follows:
1) The consumer customer asks an impartial third party to act as an intermediary between him and the supplier or service provider who is the subject of his complaint.
2) The intermediary can suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution.
Alternative dispute resolution may take the form of "mediation", "conciliation" or "arbitration".
Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial route.
Thus, in the event of a dispute, the consumer customer may resort to an Alternative Dispute Resolution Entity.
Coimbra District Consumer Conflict Arbitration Center
Av. Fernão Magalhães, N.º 240, 1º